Training : Enhancing Your Skill to Become Successful Debt Collector

Tanggal dan Tempat

• 05-06 September 2011  | Hotel /Office Building Jakarta
• 11-12 Oktober 2011        | Hotel /Office Building Jakarta
• 09-10 November 2011  | Hotel /Office Building Jakarta
• 12-13 Desember 2011    | Hotel /Office Building Jakarta

Pendahuluan
Collecting payment from debitur sometimes can be complicated. It is not only the matter of limited cash available but also the matter of inadequate skills of the debt collector. S/he usually does not examine the field, situation, and condition or even does not have strategic tactic to deal with his/her debitur.

Inappropriate risk management strategy may allow loss in the company as non performing loan or bad debt. Improvement in collection strategy and skills will perform increasing in company revenue.
This comprehensive and practical course provides the key skills needed.

+- Various skills such as preparation, classification, building rapport, negotiation or dealing with difficult debitur, visiting or telephone calling, post collection activities will be intensively discussed in this program with the aim of developing you as a successful debt-collector and improving your existing skills.

Tujuan dan Manfaat Pelatihan

1. After attending this program, participants will be better able to:
2. Understand Their Responsibilities, Roles, And Attitude As A Debt-Collector
3. Understand Collection System, Strategy, And Policy
4. Learn What And How To Prepare For A Collection Process
5. Learn How To Classify Type Of Debitur And Prepare Strategy To Deal With Each Type Of Debitur
6. Learn How To Build Rapport
7. Learn How To Negotiate Or Deal With Difficult Debitur
8. Learn How To Visit Or Call Effectively
9. Learn How To Handle Objections Or Inquiries
10. Understand The Post Collection Activities
11. Achieve Desired Outcomes For The Organisation And Themselves
12. Develop Necessary Skills To Become A Successful Debt-Collector

Materi

1. Principal of Collection Management
2. Roles, responsibilities, and attitude of a STAR debt-collector
3. Collection system, strategy, and policy
4. Preparation – objectives and materials
5. Classification of debitur and strategy for each type of debitur
6. Building rapport
   • Introduction
   • Setting the scenario
   • Questions using V-A-K-O-G model
7. Matching needs and presenting solutions
   • Identifying pleasure or pain type of people
   • Negotiation skills in collection
8. Getting agreement – handling objections or inquiries
   • Using boomerang method, conditional method, metaphor, and so on
9. Handling Past Due
10. Post collection activities
    • Summarising
    • Filing
    • Follow up
    • Visiting and calling effectively
    • Building Confidence
11. Lots of tips and videos for successful debt-collector

Durasi
Lama Pelatihan adalah 7-8 jam/ 1 hari

Metode Pelatihan

1. Pemaparan materi menggunakan modul yang disesuaikan dengan output/ tujuan pelatihan ini.
2. Penyampaian materi diberikan dengan metode pengalaman, sehingga dapat sesuai dengan kondisi lingkungan kerja di perusahaan Anda.
3. Pemaparan materi menggunakan media Visual, Auditory, dan Kinestethic peserta.
4. Penyampaian materi selalu dibawakan dengan pendekatan Spiritual dan Emotional.
5. Penyampaian materi untuk menciptakan persepsi baru yang dapat merubah mindset dan pemahaman peserta pelatihan.
6. Games, Role Play, Group Discussion, Case Study, Simulation, Assignment

Peserta
This Program is recommended to all new debt-collector and those who want to improve or refresh their ability as a professional debt-collector.

Fasilitator
Putera Lengkong, S.T., M.B.A., CH, CHt, CI
Licensed Practitioner of Neuro Linguistic ProgrammingTM
Certified Practitioner of Communication Skills
Certified Hypnotherapist and Hypnotherapy Instructor

InvestasI
Rp. 2.500.000,- / peserta
Early Bird sebelum 22 Juni 2011 hanya Bayar Rp. 2.000.000,-
Untuk 5 Peserta dari perusahaan yang sama diskon 15% untuk semua peserta
Special Bonus : (CD Audio Relax and Recharge) + Souvenir

Registrasi Tidak Mengikat

1. Nama/Your Name(required)
2. Email(valid email required)
3. Nama Perusahaan(required)
4. Jabatan(required)
5. Telp Kantor(required)
6. Fax
7. No HP(required)
8. Pesan
9. Jumlah peserta yang ikut
10. Jenis pembayaran (transfer atau cash)
11. Kirim salinan formulir ini ke saya

 

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and attitude of a STAR, Become Successful Debt Collector, debt colletor yang berhasil, Enhancing Your Skill to Become Successful Debt Collector, Principal of Collection Management 2.Roles, Questions using V-A-K-O-G model, responsibilities


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