Telephone Techniques And Courtesy
Telephone Techniques And Courtesy
Tanggal
Rabu, 3 Oktober 2012
Jam Pelaksanaan
09.00 – 17.00 WIB
Tempat
Graha Mustika Ratu Lt 6
Jln. Gatot Subroto Kav.74-75
Jakarta 12870
Pembicara / Fasilitator
Ir. Prima Haris Nuryawan, MBA
Harga
Rp. 1.400.000,-
nett/orang/program
include: handout materi, sertifikat, coffee break, 1x lunch
Diskon 10% untuk pendaftaran seminggu sebelum training ATAU Pendaftaran minimal 3 orang Rp. 1.100.000/orang.
Materi Bahasan:
- Introduction: citra professional, pentingnya teknik dan etiket bertelepon yang baik.
- Professional telephone conversation:
- Sikap positif
- Effective communications; suara, pilihan kata yang baik
- Active listening
- Assertiveness
- Wawasan luas.
- Teknik dan etiket dalam:
- Menerima telepon
- Holding/transferring
- Menelepon.
- Menghadapi penelepon sulit.
Wajib diikuti oleh
Receptionist, Operator telepon, Sekretaris, Customer service officer.
cforms contact form by delicious:days
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TAG
Active listening, Teknik dan etiket dalam bertelpon, Telephone Techniques, Telephone Techniques and Courtesy
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