Informasi Seminar

Informasi Seminar Workshop Training Info Seminar | Informasi Training

Home | Masukkan Jadwal | Daftar Provider Baru | Inhouse Training | Training di Luar Kota | Hubungi Kami


Array

Array

Daftar online seminar dan training
Judul Seminar :

TELEPHONE TECHNIQUE & COURTESY for CUSTOMER SERVICE

Tanggal
SENIN, 11 MEI 2009

Jam Pelaksanaan
09.00-17.00 WIB

Tempat
Graha Mustika Ratu 6th floor
Jl. Jend. Gatot Soebroto Kav. 74-75
Jakarta Selatan 12870

Pembicara / Fasilitator
Team Instruktur

Harga Investasi:
Rp. 950.000,-/hari/orang/program
include: handout materi, sertifikat, 2x coffee break, 1x lunch.

Materi
Teknik menelepon yang baik sangat berpengaruh dalam menciptakan citra perusahaan yang positif. Keterampilan dan kemampuan menelepon yang baik perlu dimiliki oleh semua karyawan di sebuah perusahaan, terutama oleh operator, receptionist atau junior secretary, sebagai “pintu gerbang” penerima telepon. Training ini akan membahas tata cara, etiket sampai ketrampilan menelepon yang baik, untuk menghindari keluhan dari penelepon maupun penerima telepon.

Materi bahasan:
1. Introduction: citra professional, pentingnya teknik dan etiket bertelepon yang baik.
2. Professional telephone conversation:
a. Sikap positif
b. Effective communications; suara, pilihan kata yang baik
c. Active listening
d. Assertiveness
e. Wawasan luas.
3. Teknik dan etiket dalam:
a. Menerima telepon
b. Holding/transferring
c. Menelepon.
4. Menghadapi penelepon sulit.

Metode pelatihan
pembahasan konsep , role play/latihan praktek

Wajib diikuti oleh
Receptionist, Operator telepon, Sekretaris, Customer service officer.

Registrasi Tidak Mengikat
  1. (required)
  2. (valid email required)
  3. (required)
  4. (required)
  5. (required)
  6. (required)
 

cforms contact form by delicious:days

Post to Twitter Post to Digg Post to Facebook Post to Ping.fm Post to Reddit Post to StumbleUpon Post to Technorati

Event lainnya :

  1. Customer Service Skill Customer Service Skill Tanggal 28 Desember 2011 17 Januari 2012...
  2. SMART & PROFESSIONAL RECEPTIONIST, OPERATORS & TELEPHONE OPERATOR SMART & PROFESSIONAL RECEPTIONIST, OPERATORS & TELEPHONE OPERATOR Tanggal 27...
  3. SURVEY TECHNIQUE FOR CUSTOMER SURVEY TECHNIQUE FOR CUSTOMER Tanggal 23 Mei 2011, Pukul |...
  4. Customer Service Excellent Customer Service Excellent Tanggal 5-6 Mei 2011 Jam Pelaksanaan 08.00-16.00...
  5. Comprehensive Service Excellence Skills Comprehensive Service Excellence Skills Tanggal Kamis & Jum’at, 26 –...
  6. Professional Telephone Skills Professional Telephone Skills Rabu, 17 Maret 2011 | Waktu :...
  7. Improving Customer Service Thru Telephone Courtesy Improving Customer Service Thru Telephone Courtesy Tanggal dan Tempat 13-14...


TAG



Navigasi Jadwal
« Manajemen Logistik Terpadu
MANAJEMEN PERGUDANGAN »

Diposting tgl : May 1st, 2009 | Sudah dibaca 432 kali.

This entry was posted on Friday, May 1st, 2009 at 14:45 and is filed under Communication, Customer Service, Skills. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.





    Kontak :
    (021) 2797 2488
    (021) 9353 1945
    08998 1212 46

    ------------------------------------
    info seminar



    info seminar

    info seminar

    info seminar

    JADWAL RUNNING

    15 hari lagi :


    SEMINAR JAMES GWEE
    The Champion Sales-James Gwees The World Sales, Motivation & Management Mastery 2012
    25 Februari 2012 (Sabtu)

    ------------------------------------

    4 hari lagi :

    CASH MANAGEMENT WORKSHOP : Kiat Pengelolaan Kas Perusahaan Secara Komprehensif Berdasarkan Praktek Nyata yang Telah Teruji
    14-15 Februari 2012

    ------------------------------------

    5 hari lagi :

    Seminar Sehari Mencermati Putusan MK NO. 27/PUU-IX/2011 Tentang Tenaga Kerja Kontrak & Outsourcing (Dampak & Solusinya)PASTI RUNNING
    15 Februari 2012 (Rabu)


    ------------------------------------

    3 hari lagi :

    Project Management with MS Project Application
    13-15 Februari 2012

    ------------------------------------
    Admin Info Seminar


    ------------------------------------




    ------------------------------------

    Kategori

    • Accounting (378)
    • Administrasi (154)
    • Artikel HRD (4)
    • Artikel Sales (20)
    • Assesment (8)
    • Asset Management (52)
    • Audit (251)
    • BALANCE SCORECARD (36)
    • Bali (41)
    • Balikpapan (8)
    • Bandung (577)
    • Banking (66)
    • Batam (5)
    • Batubara (1)
    • Berita / info (11)
    • Bogor (11)
    • Brand (2)
    • Budgeting (37)
    • Certification Program (113)
    • Chemicals (2)
    • Communication (358)
    • Computer and IT Series (251)
    • Credit Analyst (20)
    • CRM (1)
    • CSR (19)
    • Customer Satisfaction (183)
    • Customer Service (246)
    • Debt Collection (44)
    • e-filing (8)
    • Ekspor-Impor (161)
    • Electrical (53)
    • Emotional (64)
    • Engineering (90)
    • Entrepreneurship (1)
    • Family Training (10)
    • Finance (615)
    • Food / Cooking (2)
    • GCG (20)
    • General Affair (79)
    • HAZOP (13)
    • HR (1362)
    • HSE (44)
    • Industrial (19)
    • Inventory (110)
    • ISO (126)
    • Jadwal 2010 (12)
    • Jurnalistik (2)
    • K3 (137)
    • Kesehatan (53)
    • Laboratorium (17)
    • Leadership (250)
    • Legal / Hukum (190)
    • Logistic & Supply Chain (143)
    • Lombok (5)
    • Maintenance (85)
    • Management (917)
    • Manufacturing (10)
    • Marketing / Sales / Services (349)
    • Mechanical (21)
    • Medan (1)
    • Mekanik (16)
    • Merger Akuisisi (1)
    • Mining (40)
    • Motivasi (143)
    • NLP (130)
    • OHSAS (11)
    • Oil & Gas (122)
    • Outbound Training (3)
    • Pajak/Tax (284)
    • Pekanbaru (1)
    • Pelatihan Trainer (68)
    • Pendidikan (2)
    • Piping & Pipeline (21)
    • Piutang (1)
    • PRESSURE VESSELS (1)
    • Procurement (103)
    • Produksi (196)
    • Project Management (124)
    • Public Relation (78)
    • Purchasing (174)
    • Quality / Manufacturing / Operation (291)
    • Risk Management (176)
    • Rotating Equipment (1)
    • Safety (26)
    • Sarbanes-Oxley (2)
    • Secretary (290)
    • security (39)
    • Semarang (6)
    • Sertifikasi K3 (4)
    • Skills (459)
    • Softskill (312)
    • SOP – Standard Operating Procedures (103)
    • Surabaya (43)
    • Teknik (116)
    • Telekomunikasi (7)
    • Tender (6)
    • Transportasi (10)
    • treasury (3)
    • Valve (7)
    • vendor (25)
    • Warehouse (156)
    • Workshop Lainnya (139)
    • Yogyakarta (275)
    ------------------------------------


    ------------------------------------

  • Tag Info Seminar:
    5S Balanced Scorecard Coaching & Counseling enterprise risk management Financial statement analysis informasi seminar info seminar INVENTORY MANAGEMENT iso 9001:2008 Job Analysis Job Description JOB EVALUATION Job Grading Management manajemen pergudangan Manajemen Risiko negotiation skill one day Pajak penulisan sop PERFORMANCE MANAGEMENT Problem Solving Project Management Risk Assessment Risk Management seminar hr seminar hrd Seminar Leadership seminar nlp seminar pajak seminar sekretaris SOP supply chain management TALENT MANAGEMENT Time Management Training training bandung Training For Trainer training hr training leadership Training Needs Analysis training pajak training sekretaris training sop training yogyakarta


    blogaja

  • Blogroll
  • Artikel Indonesia
  • Info Seminar


 


Registrasi seminar dan training secara online. Cara mudah mencari jadwal dan agenda seminar
Informasi Seminar Workshop Training Info Seminar | Informasi Training