TELEPHONE COURTESY
Tanggal
27 November 2008
Tempat
Choice Learning Center
Pembicara / Fasilitator:
Carlina Agnes Patuwo
Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta . After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. She set up and established her own business, PT. CHOICE MANAGEMENT CONSULTANTS in year 2005. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, communication skills, management development, recruitment, HR and Training, secretarial and office administrative, services, and personal branding since year 1999.
Harga
Rp. 875,000,- per person
(incl. certificate, handout, lunch and coffee break)
Materi Background:
Use the telephone effectively to enhance the image of your organization. Learn how each and every call can be answered efficiently. This workshop also introduces you to the simple techniques for making courteous telephone skills
Program Coverages:
· Understanding the Caller’s Point of View
· The Characteristics Telephone Communication Excellence
· How The Telephone Changes Communication
· How To Receive Calls For Boss and Colleagues
· Openining A Call
· Eliciting and Clarifying Information
· Placing Callers on Hold
· The Correct Steps to Transferring Callers
· Handling Calls Professionally When The Person is unavailable
· Taking effective Messages
Who Should Attend:
This Workshop is valuable to Secretaries, Supervisors, Personal Assistants, Telephone Operators, and others who wish to master essential telephone techniques.
Methodology:
As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competence through activities and discussions. It is fun and effective with plenty of opportunities to practice.
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