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Judul Seminar :

Telephone Courtesy For Front Liners

Telephone Courtesy For Front Liners

Tanggal
20 Juli 2010

Jam Pelaksanaan
09 – 17.00 WIB

Tempat
Gedung Ariobimo Sentral Lt. 5
Jl.H.R. Rasuna Said Kav. X-2 No. 5
Jakarta Selatan

Pembicara / Fasilitator
Dyah Setyana Noor

Harga
Rp. 1.350.000
Sudah termasuk sertifikat, souvenir, makan siang, 2 kali snack

Materi
• Kosa kata bertelepon yang efektif dan dinamis
• Perbedaan mendasar antara komunikasi melalui telpon dan komunikasi melalui tatap muka
• Kendala kendala yang mempengaruhi komunikasi lewat telpon dan cara cara mengatasinya
• Keahlian berbicara melalui telpon melalui kualitas suara yang baik
• Cara menangani penelepon yang marah/agresif
• Cara menangani telpon dan menyampaikan pesan

Wajib diikuti oleh
Siapa saja yang sehari-hari melakukan komunikasi bisnis dengan telepon

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Cara menangani telpon dan menyampaikan pesan, Telephone Courtesy For Front Liners


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