TELEPHONE COURTESY
TELEPHONE COURTESY
Tanggal
29 Maret 2010
Jam Pelaksanaan
08.30 – 17.00 WIB
Tempat
Arthaloka Building 11th Floor, Suite 1108
Jl. Jenderal Sudirman 2
Jakarta 10220
Pembicara / Fasilitator
Carlina Agnes Patuwo
Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. She set up and established her own business, PT. CHOICE MANAGEMENT CONSULTANTS in year 2005. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, services, communication skills, management development, recruitment, HR and Training, secretarial and office administration, public speaking, and personal branding since year 1999.
Harga
Rp. 950,000,- per person
(including training handout, certificate, lunch and 2xcoffee break)
Background
Use the telephone effectively to enhance the image of your organization. Learn how each and every call can be answered efficiently. This workshop also introduces you to the simple techniques for making courteous telephone skills
Methodology
As well as providing a theoretical grounding, the workshop will also give the participants the opportunity to utilize and practice their developing skills and competence through activities and discussions. It is fun and effective with plenty of opportunities to practice.
Program Coverages
· Understanding the Caller’s Point of View
· The Characteristics Telephone Communication Excellence
· How The Telephone Changes Communication
· How To Receive Calls For Boss and Colleagues
· Opening A Call
· Eliciting and Clarifying Information
· Placing Callers on Hold
· The Correct Steps to Transferring Callers
· Handling Calls Professionally When The Person is unavailable
· Taking effective Messages
Who Should Attend
This Workshop is valuable to Secretaries, Supervisors, Personal Assistants, Telephone Operators, and others who wish to master essential telephone techniques.
cforms contact form by delicious:days
Event lainnya :
- Professional For Secretary Professional For Secretary Tanggal 20-21 Maret 2012 10-11 Mei 2012...
- Techniques And Ethics Telephone For Call Centre Agent Techniques And Ethics Telephone For Call Centre Agent Tanggal 11-12...
TAG
Telephone Communication Excellence, TELEPHONE COURTESY
Navigasi Jadwal
Diposting tgl : March 3rd, 2010 | Sudah dibaca 879 kali.
