Service With Heart Using Emotional Intelligence

Tanggal
Selasa, 28 Februari 2012
Jum’at, 20 Juli 2012

Jam Pelaksanaan
09.00 – 17.00 WIB

Tempat:
Graha Mustika Ratu Lt 6
Jln. Gatot Subroto Kav.74-75
Jakarta 12870

Pembicara / Fasilitator
Dra.Kussusanti MSi

Harga
RP. 1.400.000,-
nett/orang/program
include: handout materi, sertifikat, coffee break, 1x lunch
Diskon 10% untuk pendaftaran seminggu sebelum training ATAU Buy 2 get 1 free (cukup membayar  Rp2.800.000 untuk pendaftaran 3 orang dari satu perusahaan untuk 1 program yang sama).

Materi bahasan:

1. Arti layanan sepenuh hati
2. Basic Mentality at Work
3. Kecerdasan emosi
4. Dasar kecerdasan emosi dalam melayani:
   • Passionate, progressive, pro active, positive
   • 4  cara mengelola emosi dalam melayani
   • Kecerdasan emosi dalam berkomunikasi dengan pelanggan
5. Layanan tidak sepenuh hati yang harus ditinggalkan
6. Kecerdasan emosi dalam menghadapi konsumen sulit
7. Kecerdasan emosi dalam meraih loyal customer

Target peserta:
Staff hingga manager customer service

cforms contact form by delicious:days

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