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Judul Seminar :

Service With Heart Using Emotional Intelligence

Service With Heart Using Emotional Intelligence

Tanggal
Selasa, 28 Februari 2012
Jum’at, 20 Juli 2012

Jam Pelaksanaan
09.00 – 17.00 WIB

Tempat:
Graha Mustika Ratu Lt 6
Jln. Gatot Subroto Kav.74-75
Jakarta 12870

Pembicara / Fasilitator
Dra.Kussusanti MSi

Harga
RP. 1.400.000,-
nett/orang/program
include: handout materi, sertifikat, coffee break, 1x lunch
Diskon 10% untuk pendaftaran seminggu sebelum training ATAU Buy 2 get 1 free (cukup membayar  Rp2.800.000 untuk pendaftaran 3 orang dari satu perusahaan untuk 1 program yang sama).

Materi bahasan:

  1. Arti layanan sepenuh hati
  2. Basic Mentality at Work
  3. Kecerdasan emosi
  4. Dasar kecerdasan emosi dalam melayani:
    • Passionate, progressive, pro active, positive
    • 4  cara mengelola emosi dalam melayani
    • Kecerdasan emosi dalam berkomunikasi dengan pelanggan
  5. Layanan tidak sepenuh hati yang harus ditinggalkan
  6. Kecerdasan emosi dalam menghadapi konsumen sulit
  7. Kecerdasan emosi dalam meraih loyal customer

Target peserta:
Staff hingga manager customer service

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Event lainnya :

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  8. Emotional Intelligence On Leadership Skill Emotional Intelligence On Leadership Skill – BANDUNG Tanggal 9-10 Juni...
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  10. EMOTIONAL INTELLIGENCE ON LEADERSHIP SKILL EMOTIONAL INTELLIGENCE ON LEADERSHIP SKILL Tanggal 9-10 Juni 2011 Jam...


TAG
cara mengelola emosi, Customer Service, EMOTIONAL INTELLIGENCE, SERVICE WITH HEART USING EMOTIONAL INTELLIGENCE


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Diposting tgl : August 18th, 2010 | Sudah dibaca 1033 kali.

This entry was posted on Wednesday, August 18th, 2010 at 09:34 and is filed under Customer Satisfaction, Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.





    Kontak :
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    (021) 9353 1945
    08998 1212 46

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