Service With Heart Using Emotional Intelligence

Tanggal
Selasa, 28 Februari 2012

Jam Pelaksanaan
09.00 – 17.00 WIB

Tempat:
Graha Mustika Ratu Lt 6
Jln. Gatot Subroto Kav.74-75
Jakarta 12870

Pembicara / Fasilitator
Dra.Kussusanti MSi

Harga
RP. 1.400.000,-
nett/orang/program
include: handout materi, sertifikat, coffee break, 1x lunch
Diskon 10% untuk pendaftaran seminggu sebelum training ATAU Buy 2 get 1 free (cukup membayar  Rp2.800.000 untuk pendaftaran 3 orang dari satu perusahaan untuk 1 program yang sama).

Materi bahasan:

1. Arti layanan sepenuh hati
2. Basic Mentality at Work
3. Kecerdasan emosi
4. Dasar kecerdasan emosi dalam melayani:
   • Passionate, progressive, pro active, positive
   • 4  cara mengelola emosi dalam melayani
   • Kecerdasan emosi dalam berkomunikasi dengan pelanggan
5. Layanan tidak sepenuh hati yang harus ditinggalkan
6. Kecerdasan emosi dalam menghadapi konsumen sulit
7. Kecerdasan emosi dalam meraih loyal customer

Target peserta:
Staff hingga manager customer service

cforms contact form by delicious:days

Event lainnya :

1. Customer Service Skill Customer Service Skill Tanggal 28 Desember 2011 17 Januari 2012...
2. Training Customer Service Excellent Training Customer Service Excellent Tanggal 29 Nov-01 Desember 2011 Jam...
3. Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE Implementation) Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE...
4. CREATE YOUR OWN SERVICE EXCELLENT: MERANCANG, MENGIMPLEMENTASIKAN, DAN MENGAUDIT SERVICE EXCELLENT CREATE YOUR OWN SERVICE EXCELLENT: MERANCANG, MENGIMPLEMENTASIKAN, DAN MENGAUDIT SERVICE...
5. Training Customer Service Excellence Strategy Training Customer Service Excellence Strategy Tanggal 6-9 Februari 2012 18-21...
6. Emotional Intelligence On Leadership Skill Emotional Intelligence On Leadership Skill – BANDUNG Tanggal 9-10 Juni...
7. Formulation Professional For Customer Service Formulation Professional For Customer Service Tanggal 13 Oktober 2011 Jam...
8. EMOTIONAL INTELLIGENCE ON LEADERSHIP SKILL EMOTIONAL INTELLIGENCE ON LEADERSHIP SKILL Tanggal 9-10 Juni 2011 Jam...
9. EMOTIONAL QUETIENTS EMOTIONAL QUETIENTS Tanggal dan Tempat 25 – 27 Juli 2011...
10. Membangun Budaya Service Excellence Membangun Budaya Service Excellence Tanggal dan Tempat 18-19 Juli 2011 ...
11. Customer Service Excellent Customer Service Excellent Tanggal 5-6 Mei 2011 Jam Pelaksanaan 08.00-16.00...
12. Comprehensive Service Excellence Skills Comprehensive Service Excellence Skills Tanggal Kamis & Jum’at, 26 –...
13. Customer Service Excellent Customer Service Excellent Tanggal 27-29 Maret 2012 Jam Pelaksanaan 08.00-16.00...
14. Emotional Management for Professionals/Leaders Emotional Management for Professionals/Leaders 29 Maret 2011 | Aryaduta Hotel...

This entry was posted on Wednesday, August 18th, 2010 at 09:34 and is filed under Customer Satisfaction, Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.