Service With Heart Using Emotional Intelligence
Service With Heart Using Emotional Intelligence
Tanggal
Selasa, 28 Februari 2012
Jam Pelaksanaan
09.00 – 17.00 WIB
Tempat:
Graha Mustika Ratu Lt 6
Jln. Gatot Subroto Kav.74-75
Jakarta 12870
Pembicara / Fasilitator
Dra.Kussusanti MSi
Harga
RP. 1.400.000,-
nett/orang/program
include: handout materi, sertifikat, coffee break, 1x lunch
Diskon 10% untuk pendaftaran seminggu sebelum training ATAU Buy 2 get 1 free (cukup membayar Rp2.800.000 untuk pendaftaran 3 orang dari satu perusahaan untuk 1 program yang sama).
Materi bahasan:
- Arti layanan sepenuh hati
- Basic Mentality at Work
- Kecerdasan emosi
- Dasar kecerdasan emosi dalam melayani:
- Passionate, progressive, pro active, positive
- 4 cara mengelola emosi dalam melayani
- Kecerdasan emosi dalam berkomunikasi dengan pelanggan
- Layanan tidak sepenuh hati yang harus ditinggalkan
- Kecerdasan emosi dalam menghadapi konsumen sulit
- Kecerdasan emosi dalam meraih loyal customer
Target peserta:
Staff hingga manager customer service
cforms contact form by delicious:days
Event lainnya :
- Customer Service Skill Customer Service Skill Tanggal 28 Desember 2011 17 Januari 2012...
- Training Customer Service Excellent Training Customer Service Excellent Tanggal 29 Nov-01 Desember 2011 Jam...
- Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE Implementation) Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE...
- CREATE YOUR OWN SERVICE EXCELLENT: MERANCANG, MENGIMPLEMENTASIKAN, DAN MENGAUDIT SERVICE EXCELLENT CREATE YOUR OWN SERVICE EXCELLENT: MERANCANG, MENGIMPLEMENTASIKAN, DAN MENGAUDIT SERVICE...
- Training Customer Service Excellence Strategy Training Customer Service Excellence Strategy Tanggal 6-9 Februari 2012 18-21...
- Emotional Intelligence On Leadership Skill Emotional Intelligence On Leadership Skill – BANDUNG Tanggal 9-10 Juni...
- Formulation Professional For Customer Service Formulation Professional For Customer Service Tanggal 13 Oktober 2011 Jam...
- EMOTIONAL INTELLIGENCE ON LEADERSHIP SKILL EMOTIONAL INTELLIGENCE ON LEADERSHIP SKILL Tanggal 9-10 Juni 2011 Jam...
- EMOTIONAL QUETIENTS EMOTIONAL QUETIENTS Tanggal dan Tempat 25 – 27 Juli 2011...
- Membangun Budaya Service Excellence Membangun Budaya Service Excellence Tanggal dan Tempat 18-19 Juli 2011 ...
- Customer Service Excellent Customer Service Excellent Tanggal 5-6 Mei 2011 Jam Pelaksanaan 08.00-16.00...
- Comprehensive Service Excellence Skills Comprehensive Service Excellence Skills Tanggal Kamis & Jum’at, 26 –...
- Customer Service Excellent Customer Service Excellent Tanggal 27-29 Maret 2012 Jam Pelaksanaan 08.00-16.00...
- Emotional Management for Professionals/Leaders Emotional Management for Professionals/Leaders 29 Maret 2011 | Aryaduta Hotel...
TAG
cara mengelola emosi, Customer Service, EMOTIONAL INTELLIGENCE, SERVICE WITH HEART USING EMOTIONAL INTELLIGENCE
Navigasi Jadwal
Diposting tgl : August 18th, 2010 | Sudah dibaca 870 kali.















