Professional Receptionist & Telephone Operator
Tanggal
10 Juni 2009
Jam Pelaksanaan
08.30-17.00 WIB
Tempat
Hotel Ibis Arcadia
Jakarta
Pembicara / Fasilitator
1. Dra. Psi. Ani Wijaya,MM
2. Fransisca Fortuna, ST, MM
Harga
Rp. 1.495.000 / person
Seminar kit, Certificate, Lunch, Snack
Materi
1. Konsep dan kerangka dasar resepsionis.
2. Prinsip dasar komunikasi
3. Teknik dan etika bertelepon.
4. Konsep dasar kepribadian menarik dan menyenangkan.
5. Penanganan awal complain dari pelanggan.
6. Kiat sukses receptionis & operator telephone Profesional
Wajib diikuti oleh
Staff Receptionist, Operator Telephone, Junior sekretaris, staff administration
cforms contact form by delicious:days
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Diposting tgl : May 29th, 2009 | Sudah dibaca 598 kali.
