Professional Receptionist and Operator
Professional Receptionist and Operator
Tanggal
Rabu, 28 Maret 2012
Rabu, 18 Juli 2012
Jam Pelaksanaan
09.00 – 17.00 WIB
Tempat
Graha Mustika Ratu Lt 6
Jln. Gatot Subroto Kav.74-75
Jakarta 12870
Pembicara / Fasilitator
Dra. Kussusanti, MSi
Harga
RP. 1.400.000,-
nett/orang/program
include: handout materi, sertifikat, coffee break, 1x lunch
Diskon 10% untuk pendaftaran seminggu sebelum training ATAU Pendaftaran minimal 3 orang Rp. 1.100.000/orang.
Materi bahasan:
- Professional receptionist:
- Fungsi dan tugas resepsionis
- Tata cara menerima tamu:
- Membantu & melayani tamu
- Menerima dan menyampaikan pesan
- Menerima dan menyampaikan surat
- Penampilan dan sikap positif resepsionis:
- Kesan pertama
- Penampilan fisik
- Sikap positif
- Etika yang perlu dimiliki resepsionis
- Professional Operator:
- Professional telephone conversation:
- Active listening
- Komunikasi efektif
- Wawasan/product knowledge
- Telephone technique and courtesy:
- Persiapan menelepon
- Menerima telepon: Holding & Transferring Techniques, menjawab permintaan informasi, menerima pesan
- Menelepon keluar
- Mengakhiri telepon
- Telephone courtesy
- Menghadapi penelepon sulit:
- Tips menghadapi penelepon sulit
- Formulir keluhan
- Professional telephone conversation:
Wajib diikuti oleh
Resepsionis, operator, junior secretary
cforms contact form by delicious:days
Di akses dari kata kunci : apa tugas resepsionis, materi training resepsionis & operator, tugas operator pelatihan 
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Diposting tgl : September 16th, 2009 | Sudah dibaca 1196 kali.
