Negotiation Skill

Tanggal
24-26 Januari  2012

Jam Pelaksanaan
08.00–16.00WIB

Tempat
Wisma MM UGM Yogyakarta
Hotel Berbintang di Yogyakarta

Pembicara / Fasilitator
Drs. Bambang Wahyu Nugroho, M.M.

Harga
Rp. 5.000.000,- per orang (Non Residential)

FASILITAS
Certificate, Training Kit, Module / Handout, Lunch, Coffee Break, Souvenir

DESKRIPSI
Banyak pekerjaan terhambat atau terjadi konflik karena kurang baiknya kemampuan melakukan negosiasi. Karyawan diharapkan memiliki kemampuan untuk berkomunikasi secara baik dan mampu melakukan negosiasi apabila ia bertentangan pendapat, pikiran dan keinginan dengan orang lain. Untuk itu perlu dirancang suatu pelatihan untuk para karyawan yang banyak melayani sehingga karyawan dapat bekerja secara efektif.

MATERI

1. Pengantar mengenai arti memberikan pelayanan dalam bisnis
2. Mamahami orang lain, mengenali harapan dan kebutuhan orang lain
3. Mengenal dan mengelola “moment of truth” dalam bisnis
4. Menciptakan pengalaman menyenangkan orang lain
5. Pengalaman prima dalam berbagai situasi
6. Mengapa orang menjadi sulit dan menjengkelkan
7. Menghandle tuntutan relasi yang sulit berkompromi
8. Pemahaman arti negosiasi
9. Mengapa perlu bernegosiasi
10. Bahasa tubuh dan menginterpretasikan
11. Relasi bisnis yang sulit didalam negosiasi
12. Komunikasi efektif dan asertif
13. Hambatan – hambatan dalam komunikasi
14. Persepsi dan asumsi yang menghambat
15. Menyampaikan umpan balik yang efektif

METODE
Presentation, Discussion, Case Study, Evaluation, Pre-Test & Post-Test

PESERTA
Para frontliner, customer service, tenaga sales dan marketing, public relations, tenaga sumber daya manusia, dan siapapun yang ingin mempelajari taktik bernegosiasi yang efektif

Registrasi Tidak Mengikat

1. Nama/Your Name(required)
2. Email(valid email required)
3. Nama Perusahaan(required)
4. Jabatan(required)
5. Telp Kantor(required)
6. Fax
7. No HP(required)
8. Pesan
9. Jumlah peserta yang ikut
10. Jenis pembayaran (transfer atau cash)
11. Kirim salinan formulir ini ke saya

 

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TAG
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