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Judul Seminar :

ISO/IEC 20000: IT Service Management Core Implementation Course

ISO/IEC 20000: IT Service Management Core Implementation Course

Tanggal
15-17 Maret 2010
12 – 14 April 2010

Jam Pelaksanaan
09.00 – 16.00 WIB

Tempat
Pusat Studi Jepang
Kampus Baru UI Depok

Pembicara / Fasilitator
Ir. Andi Rafiandi, MSc.Comp
Moch. Noor Fathony, ST

Harga
Rp. 3.500.000

Materi
• Overview of the ISO20000 Service Management standard
• Planning and implementing ITSM (PDCA)
• Service delivery processes
• Relationship Process (Business Relationship and Supplier Management)
• Control Process (Configuration and Change Management)
• Alignment of ITIL and ISO 20000 standard
• Implementing a documentation management framework

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TAG
Alignment of ITIL and ISO 20000 standard, ISO/IEC 20000, ISO20000 Service Management standard, IT Service Management Core Implementation Course


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Diposting tgl : February 19th, 2010 | Sudah dibaca 412 kali.

This entry was posted on Friday, February 19th, 2010 at 14:37 and is filed under Computer and IT Series, ISO, Management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.





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