ISO 20000: IT Service Management-Essential Course
ISO 20000: IT Service Management-Essential Course
Tanggal
23-24 Juni 2010
15-16 Juli 2010
Jam Pelaksanaan
09.00-16.00 WIB
Tempat
Golden Boutique Hotel
Melawai – Blok M
Pembicara / Fasilitator
Ir. Andi Rafiandi, MSc.Comp
Moch. Hadi Cahyono, ST
Harga
Rp 3.500.000,-/person
Materi
Day 1: Introduction to the IT Service Management based on ISO 20000 Standard
•Overview of the ISO20000 Service Management standard
•Scope and applicability
•Requirements for a management system
•Planning and implementing ITSM (PDCA)
Day 2: Launching and implementing ISO 20000 standard
•Service delivery processes:
- Service Level Management
- Service Reporting
- Capacity Management
- Service Continuity and Availability Management
- Budgeting and accounting for IT Services
- Information Security Management
•Release Process
•Resolution Process (Incident and problem management)
•Relationship Process (Business Relationship and Supplier Management)
•Control Process (Configuration and Change Management)
•Alignment of ITIL and ISO 20000 standard
•Implementing a documentation management framework
•Case study
Wajib diikuti oleh
- Project manager or consultant wanting to support in the implementation of an ITSM
- ISO 20000 auditor Person responsible for the service management in an organization
- Expert advisor in information technology
- Person in charge of service management for the organization
- IT Managers, IT Professionals
- Business Development Managers
cforms contact form by delicious:days
Di akses dari kata kunci : m hadi cahyono st contact person, pelatihan iso 20000 
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TAG
Budgeting and accounting for IT Services, ISO 20000, ISO 20000 Standard, IT Service Management-Essential Course, Planning and implementing ITSM (PDCA), Release Process, Service Level Management
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Diposting tgl : June 10th, 2010 | Sudah dibaca 3018 kali.
