IMPROVING SKILLS ALL STAFF FOR SERVICE EXCELLENCE

Tanggal
15 Februari 2010

Jam pelaksanaan
08.00-16.00 WIB

Tempat
Hotel Atlet Century
Jakarta Selatan

Facilitator
Dra. Psi. Ani Wijaya, MM
Glenn J. Sompie, SE. MM. MA

Harga
Rp 1.450.000,-/ person
(Inc : Seminar kit, Certificate, Lunch, Snack)

Materi
Customer Service dan Service Excellence
Service Excellence di dalam kerangka Total Customer Satisfaction (TCS)
Apa yang sering dirasakan pelanggan ?
Rantai pelayanan (Cycle of Service)
Siapa pelanggan eksternal dan internal dan apa harapannya
Mengembangkan dan memperkuat kepribadian
Meningkatkan pemahaman terhadap pelanggan
Tipe-tipe pelanggan dan kebutuhannya, memanajemeni komplain pelanggan
Teknik dan cara mengatasi komplain – teknik bertelepon
Komitmen terhadap pelayanan prima

Wajib diikuti oleh
Front Liners, Sekretaris, Marketing, Operation & Production

cforms contact form by delicious:days

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