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Judul Seminar :

IMPROVING SKILLS ALL STAFF FOR SERVICE EXCELLENCE

IMPROVING SKILLS ALL STAFF FOR SERVICE EXCELLENCE

Tanggal
15 Februari 2010

Jam pelaksanaan
08.00-16.00 WIB

Tempat
Hotel Atlet Century
Jakarta Selatan

Facilitator
Dra. Psi. Ani Wijaya, MM
Glenn J. Sompie, SE. MM. MA

Harga
Rp 1.450.000,-/ person
(Inc : Seminar kit, Certificate, Lunch, Snack)

Materi
Customer Service dan Service Excellence
Service Excellence di dalam kerangka Total Customer Satisfaction (TCS)
Apa yang sering dirasakan pelanggan ?
Rantai pelayanan (Cycle of Service)
Siapa pelanggan eksternal dan internal dan apa harapannya
Mengembangkan dan memperkuat kepribadian
Meningkatkan pemahaman terhadap pelanggan
Tipe-tipe pelanggan dan kebutuhannya, memanajemeni komplain pelanggan
Teknik dan cara mengatasi komplain – teknik bertelepon
Komitmen terhadap pelayanan prima

Wajib diikuti oleh
Front Liners, Sekretaris, Marketing, Operation & Production

Registrasi Tidak Mengikat
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Event lainnya :

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  2. Training Customer Service Excellent Training Customer Service Excellent Tanggal 29 Nov-01 Desember 2011 Jam...
  3. EFFECTIVE SERVICE EXCELLENCE STRATEGY EFFECTIVE SERVICE EXCELLENCE STRATEGY Tanggal 16 – 17 November 2011...
  4. Winning and Keeping your Customer Winning and Keeping your Customer Tanggal 28 – 29 November...
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  8. Practical Service Excellence Practical Service Excellence Tanggal dan Tempat 23-24 Januari 2012 |...


TAG
Customer Service dan Service Excellence, IMPROVING SKILLS ALL STAFF FOR SERVICE EXCELLENCE, Komitmen terhadap pelayanan prima, Service excellence


Navigasi Jadwal
« CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
SERVICE EXCELLENT FOR THE FRONT LINNERS »

Diposting tgl : January 11th, 2010 | Sudah dibaca 784 kali.

This entry was posted on Monday, January 11th, 2010 at 11:22 and is filed under Customer Satisfaction, Customer Service, Management. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.





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