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Judul Seminar :

Improving Skills All Staf For Service Excellence

Tanggal
24 Juli 2009

Jam Pelaksanaan
08.30-17.00 WIB

Tempat
Hotel Ibis Arcadia, Jakarta

Pembicara / Fasilitator
1. Dra. Psi. Ani Wijaya, MM
2. Glenn J Sompie, SE, MM, MA
3. Johnson Alvonco, Ph.D

Harga
Rp. 1.495.000 / person
Seminar kit, Certificate, Lunch, Snack

Materi

  1. Customer Service dan Service Excellence
  2. Service Excellence di dalam kerangka Total Customer Satisfaction (TCS)
  3. Apa yang sering dirasakan pelanggan ?
  4. Rantai pelayanan (Cycle of Service)
  5. Siapa pelanggan eksternal dan internal dan apa harapannya
  6. Mengembangkan dan memperkuat kepribadian
  7. Meningkatkan pemahaman terhadap pelanggan
  8. Tipe-tipe pelanggan dan kebutuhannya, memanajemeni komplain pelanggan
  9. Teknik dan cara mengatasi komplain – teknik bertelepon
  10. Komitmen terhadap pelayanan prima

Wajib diikuti oleh
Front Liners, Sekretaris, Marketing, Operation & Production

Registrasi Tidak Mengikat
  1. (required)
  2. (valid email required)
  3. (required)
  4. (required)
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Event lainnya :

  1. Customer Service Skill Customer Service Skill Tanggal 9 April 2012 10 Juli 2012...
  2. MELAKUKAN EVALUASI TERHADAP IMPLEMENTASI SERVICE EXCELLENCE PERUSAHAAN: MELAKUKAN PENILAIAN SECARA PERIODIK DAN TERENCANA MELAKUKAN EVALUASI TERHADAP IMPLEMENTASI SERVICE EXCELLENCE PERUSAHAAN: MELAKUKAN PENILAIAN SECARA...
  3. EFFECTIVE SERVICE EXCELLENCE STRATEGY EFFECTIVE SERVICE EXCELLENCE STRATEGY Tanggal 16 – 17 November 2011...
  4. Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE Implementation) Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE...
  5. Create Your Own Service Excellent : Merancang, Mengimplementasikan, dan Mengaudit Service Excellent Create Your Own Service Excellent : Merancang, Mengimplementasikan, dan Mengaudit...
  6. Training Customer Service Excellence Strategy Training Customer Service Excellence Strategy Tanggal 6-9 Februari 2012 18-21...
  7. Practical Service Excellence Practical Service Excellence Tanggal dan Tempat 23-24 Januari 2012 |...


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Diposting tgl : June 27th, 2009 | Sudah dibaca 323 kali.

This entry was posted on Saturday, June 27th, 2009 at 12:06 and is filed under Customer Satisfaction, Customer Service. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.





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