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Judul Seminar :

IMPROVING SKILL ALL STAFF FOR SERVICE EXCELLENT

IMPROVING SKILL ALL STAFF FOR SERVICE EXCELLENT

Tanggal :
14 Mei 2010

Jam Pelaksanaan :
08.30 – 17.00 WIB

Tempat :
Hotel Atlet Century Park, Jakarta

Pembicara / Fasilitator :
- Dra. Psi. Ani Wijaya, MM
- Glenn J. Sompie, SE. MM. MA

Fee Training :
Rp. 1.450.000,-/ orang
Inc : Seminar Kit, Certificate, Lunch, Snack

Materi :

  1. Customer Service dan Service Excellence
  2. Service Excellence di dalam kerangka Total Customer Satisfaction (TCS)
  3. Apa yang sering dirasakan pelanggan?
  4. Rantai pelayanan (Cycle of Service)
  5. Siapa pelanggan eksternal dan internal dan apa harapannya
  6. Mengembangkan dan memperkuat kepribadian
  7. Meningkatkan pemahanan terhadap pelanggan
  8. Tipe-tipe pelanggan dan kebutuhannya, memanajemeni komplaint pelanggan
  9. Teknik dan cara mengatasi komplain – teknik bertelepon
  10. Komitmen terhadap pelayanan prima

Target Peserta :
Front Liners, Sekretaris, Marketing, Operation & Production

Registrasi Tidak Mengikat
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  2. (valid email required)
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Event lainnya :

  1. Customer Service Skill Customer Service Skill Tanggal 9 April 2012 10 Juli 2012...
  2. Training Customer Service Excellent Training Customer Service Excellent Tanggal 29 Nov-01 Desember 2011 Jam...
  3. EFFECTIVE SERVICE EXCELLENCE STRATEGY EFFECTIVE SERVICE EXCELLENCE STRATEGY Tanggal 16 – 17 November 2011...
  4. Winning and Keeping your Customer Winning and Keeping your Customer Tanggal 28 – 29 November...
  5. Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE Implementation) Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE...
  6. Create Your Own Service Excellent : Merancang, Mengimplementasikan, dan Mengaudit Service Excellent Create Your Own Service Excellent : Merancang, Mengimplementasikan, dan Mengaudit...


TAG
Customer Service dan Service Excellence, IMPROVING SKILL, IMPROVING SKILL ALL STAFF FOR SERVICE EXCELLENT, Service Excellent


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