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Judul Seminar :

HANDLING COMPLAINT FOR EXTERNAL & INTERNAL CLIENT

HANDLING COMPLAINT FOR EXTERNAL & INTERNAL CLIENT

Tanggal :
13 Oktober 2010

Jam Pelaksanaan :
08.30 – 17.00 WIB

Tempat :
Hotel Atlet Century Park, Jakarta

Pembicara / Fasilitator :
- Dra. Psi. Ani Wijaya, MM
- Glenn J. Sompie, SE. MM. MA
- Johnson Alvonco, Ph.D

Fee Training :
Rp. 1.450.000,-/ orang
Inc : Seminar Kit, Certificate, Lunch, Snack

Materi :

  1. Mengenali Harapan Pelanggan
  2. Mengenali Penyebab – Penyebab Komplain
  3. Type-type Kepribadian Pelanggan dan Cara Penanganan Komplain
  4. Prinsip – Prinsip Penanganan Komplain
  5. Keterampilan Penanganan Komplain
  6. Pelanggan Internal dan Handling Complaint
  7. “Communication & Interpersonal Skill” dalam Menghadapi Komplain
  8. Bersikap tegas Menghadapi Komplain

Target Peserta :
Manajer, Supervisor dan Frontliners atau Staff yang berhubungan langsung dengan pelanggan

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TAG
handling complaint, HANDLING COMPLAINT FOR EXTERNAL & INTERNAL CLIENT, Keterampilan Penanganan Komplain, Mengenali Penyebab - Penyebab Komplain, Pelanggan Internal dan Handling Complaint


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