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Judul Seminar :

HANDLING COMPLAINT FOR EXTERNAL & INTERNAL CLIENT

HANDLING COMPLAINT FOR EXTERNAL & INTERNAL CLIENT

Tanggal
22 Februari 2010

Jam pelaksanaan
08.00-16.00 WIB

Tempat
Hotel Atlet Century
Jakarta Selatan

Facilitator
Dra. Psi. Ani Wijaya, MM
Glenn J. Sompie, SE. MM. MA

Harga
Rp 1.450.000,-/ person
(Inc : Seminar kit, Certificate, Lunch, Snack)

Materi
Mengenali Harapan Pelanggan
Menganali Penyebab-Penyebab Komplain
Type-type Kepribadian Pelanggan dan Cara Penanganan Complaint
Prinsip-Prinsip Penanganan Komplain
Keterampilan Penanganan Komplain
Pelanggan Internal dan Handling Complaint
“Communication & Interpersonal Skill” Dalam Menghadapi Complaint
Bersikap Tegas Menghadapi Complaint

Wajib diikuti oleh
Manajer, Supervisor dan Frontliners atau Staff yang berhubungan langsung dengan pelanggan

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TAG
handling complaint, HANDLING COMPLAINT FOR EXTERNAL & INTERNAL CLIENT, Keterampilan Penanganan Komplain, Menganali Penyebab-Penyebab Komplain, Mengenali Harapan Pelanggan, Prinsip-Prinsip Penanganan Komplain


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Diposting tgl : January 11th, 2010 | Sudah dibaca 541 kali.

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