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Judul Seminar :

HANDLING COMPLAINT FOR EXTERNAL & INTERNAL CLIENT

HANDLING COMPLAINT FOR EXTERNAL & INTERNAL CLIENT

Tanggal
12 Desember 2009
25 Januari 2010

Jam pelaksanaan
08.00-16.00 WIB

Tempat
Hotel Ibis Arcadia, Jakarta Pusat

Facilitator
Glenn J. Sompie, SE. MM. MA

Harga
Rp 1.450.000,-/ person (Full fare)
Rp 1.250.000,-/ person (pembayaran 1 (satu) minggu sebelum pelaksanaan)
Inc : Seminar kit, Certificate, Lunch, Snack

Materi :

  • Mengenali Harapan Pelanggan
  • Menganali Penyebab-Penyebab Komplain
  • Type-type Kepribadian Pelanggan dan Cara Penanganan Complaint
  • Prinsip – prinsip Penanganan Komplain
  • Keterampilan Penanganan Komplain
  • Pelanggan Internal dan Handling Complaint
  • “Communication & Interpersonal Skill” Dalam Menghadapi Complaint
  • Bersikap Tegas Menghadapi Complaint

Wajib diikuti oleh
Manajer, Supervisor dan Frontliners atau Staff yang berhubungan langsung dengan pelanggan

Registrasi Tidak Mengikat
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  2. (valid email required)
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Event lainnya :

  1. Improving Quality of Interaction & Handling Customer Complaint Improving Quality of Interaction & Handling Customer Complaint Tanggal 27-28...
  2. Internal And External Corrorion Control And Monitoring For Pipeline And Surface Facility Internal And External Corrorion Control And Monitoring For Pipeline And...


TAG
HANDLING COMPLAINT FOR EXTERNAL & INTERNAL CLIENT, Mengenali Harapan Pelanggan, Pelanggan Internal dan Handling Complaint


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Diposting tgl : November 30th, 2009 | Sudah dibaca 542 kali.

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