Great Customer Service on The Telephone

Posting tgl : February 21st, 2008 | Sudah dibaca 133 kali.

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Tanggal:
27 Maret 2008
Pk 09.00-17.00

Tempat kursus:
Hotel Ibis Slipi
Jakarta Barat

BIAYA:
Rp 850..000/peserta
Rp 2.400.000/ 3 orang dari perusahaan yang sama
Rp 3.500.000/ 5 orang dari perusahaan yang sama
Biaya sudah termasuk materi ,Sertifikat, lunch dan coffee break

Apa yang akan Anda pelajari?
• Sesi 1: How I meet Customer Expectations with My Telephone Talk
• Sesi 2: The Challenge of Telephone Communication
• Sesi 3: Putting Your Best Voice Forward: Effective Telephone Com
• Sesi 4: Service Excellent through Telephone & Handling Complaint through Telephone
• Sesi 5: Putting it All Together & Role Play

Facilitator:
Yohana Purnama Dharmawan
Beliau telah hampir 20 tahun mengajar mengenai keperibadian dan service, dan telah banyak mengajar untuk publik seminar dan in-house training.

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This entry was posted on Thursday, February 21st, 2008 at 5:59 am and is filed under Skills. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.