PROFESSIONAL CUSTOMER SERVICE
Tanggal :
12 April 2010
Jam Pelaksanaan :
08.30 – 17.00 WIB
Tempat :
Hotel Atlet Century Park, Jakarta
Pembicara / Fasilitator :
Dra. Psi. Ani Wijaya, MM
Fee Training :
Rp. 1.450.000,-/ orang
Inc : Seminar Kit, Certificate, Lunch, Snack
Materi :
* Consept Profesional Customer Service
* Salesmanship Spirit
* Developing Service Value
* Service Excellence
* Service Attitude
* Interpersonal Communication Skill
* SMART Handling Complaint
Target Peserta :
Manager dan Staff Customer Service, Receptionist, Operator Telephone, Junior Sekretaris, Administration
