Excellent Receptionist & Telephone Courtesy
Excellent Receptionist & Telephone Courtesy
Tanggal
19 Juni 2012
Pukul
09.00-17.00 WIB
Tempat
Hotel / Office Building, Jakarta
Deskripsi Pelatihan
A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time recognize how well company’s professionalism. Therefore, good ethics and good technique in accepting customer are becoming compulsion which must have by receptionist.
Program Objectives :
After this workshop, participants are expected to:
- Understand his/her role in organization
- Know how to facing and serving customer, either directly or indirectly
- Having motivation in running his/her role better.
Materi
- Role of Receptionist
- Rapport Building
- Presentation Skills
- Analog Marking
- Meta communication
- Listening skills
- Professional Telephone skills
- Inner Communication skills
Durasi
Lama Pelatihan adalah 1 hari
Investasi
Rp. 1.300.000,-/ peserta
(sudah termasuk Coffee Break + Lunch, modul dan sertifikat)
Early Bird sebelum H-7 hanya Bayar Rp.1.000.000,-
Untuk 5 Peserta dari perusahaan yang sama diskon 15% untuksemua peserta, Special Bonus : (CD Audio Relax and Recharge) + Souvenir
Metode Pelatihan
- Pemaparan materi menggunakan modul yang disesuaikan dengan output/ tujuan pelatihan ini.
- Penyampaian materi diberikan dengan metode pengalaman, sehingga dapat sesuai dengan kondisi lingkungan kerja di perusahaan Anda.
- Pemaparan materi menggunakan media Visual, Auditory, dan Kinestethic peserta.
- Penyampaian materi selalu dibawakan dengan pendekatan Spiritual dan Emotional.
- Penyampaian materi untuk menciptakan persepsi baru yang dapat merubah mindset dan pemahaman peserta pelatihan.
Games, Role Play, Group Discussion, Case Study, Simulation, Assignment
Peserta
Receptionist, telephone operator, secretary
Fasilitator
Liswandi
cforms contact form by delicious:days
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TAG
Excellent Receptionist, Excellent Receptionist & Telephone Courtesy, info seminar, informasi seminar, Pelatihan Excellent Receptionist, Training Excellent Receptionist
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Diposting tgl : June 30th, 2009 | Sudah dibaca 720 kali.
