Enhancing Your Skills To Become A Successful Desk Collector
Enhancing Your Skills to Become Successful Desk Collector
Tanggal
17 – 18 Desember 2010
Jam Pelaksanaan
09.00-16.00 WIB
Tempat
Hotel /Gedung Pelatihan
Pembicara / Fasilitator
Putera Lengkong, S.T., M.B.A., CH, CHt, CI
Licensed Practitioner of Neuro Linguistic ProgrammingTM
Certified Practitioner of Communication Skills
Certified Hypnotherapist and Hypnotherapy Instructor
Harga
Rp. 2.500.000,-/ peserta
Rp. 6.000.000,-/3 peserta (dari perusahaan yg sama)
Rp. 7.500.000,-/5 peserta (dari perusahaan yg sama)
(sudah termasuk Coffee Break + Lunch, modul dan sertifikat)
Early Bird sebelum 27 November 2010 hanya Bayar Rp. 2.000.000,-
Special Bonus : (CD Audio Relax and Recharge) + Souvenir
Materi
- Principal of Collection Management
- Roles, responsibilities, and attitude of a STAR desk collector
- Collection system, strategy, and policy
- The role of the telephone
- The advantages and disadvantages of collecting on the telephone Comparing in terms of time, money, distance, word, tone, body language, and so on
- Preparation – call objectives and materials
- What is your objective?
- Why do you call?
- Scripts
- Leads or referrals
- Classification of debitur and strategy for each type of debitur
- Opening the call – building rapport
- Introduction
- Setting the scenario
- Questions using V-A-K-O-G model
- Identifying pleasure or pain type of people
- Negotiation skills in collection
- Getting agreement – handling objections or inquiries
- Using boomerang method, conditional method, metaphor, and so on
- Post call activities
- Summarising
- Filing
- Follow up
- Lots of tips and videos for successful desk collector
Wajib diikuti oleh
This Program is recommended to all new desk collector and those who want to improve or refresh their ability as a professional desk collector.
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Desk Collector, Enhancing Your Skills To Become A Successful Desk Collector
Navigasi Jadwal
Diposting tgl : April 21st, 2010 | Sudah dibaca 879 kali.
