Enhancing Your Skill to Become Successful Debt Collector
Enhancing Your Skill to Become Successful Debt Collector
Tanggal
24 – 25 Maret 2010
Jam Pelaksanaan
09.00-16.00 WIB
Tempat
Hotel /Gedung LP3I MTC
Pembicara / Fasilitator
Putera Lengkong, S.T., M.B.A., CH, CHt, CI
Licensed Practitioner of Neuro Linguistic ProgrammingTM
Certified Practitioner of Communication Skills
Certified Hypnotherapist and Hypnotherapy Instructor
Harga
Rp 2.500.000,-/ peserta
(sudah termasuk Coffee Break + Lunch, modul, sertifikat)
+ Bonus Flashdisk 4GB berisi materi training
Materi
1. Principal of Collection Management
2. Roles, responsibilities, and attitude of a STAR debt-collector
3. Collection system, strategy, and policy
4. Preparation – objectives and materials
5. Classification of debitur and strategy for each type of debitur
6. Building rapport
a. Introduction
b. Setting the scenario
c. Questions using V-A-K-O-G model
7. Matching needs and presenting solutions
a. Identifying pleasure or pain type of people
b. Negotiation skills in collection
8. Getting agreement – handling objections or inquiries
a. Using boomerang method, conditional method, metaphor, and so on
9. Handling Past Due
10. Post collection activities
a. Summarising
b. Filing
c. Follow up
d. Visiting and calling effectively
e. Building Confidence
11. Lots of tips and videos for successful debt-collector
Wajib diikuti oleh
This Program is recommended to all new debt-collector and those who want to improve or refresh their ability as a professional debt-collector
cforms contact form by delicious:days
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TAG
Building rapport, Collection system, Post collection activities, Principal of Collection Management, Questions using V-A-K-O-G model, Successful Debt Collector
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Diposting tgl : February 12th, 2010 | Sudah dibaca 654 kali.
