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Judul Seminar :

Effective Handling Complaint: Using Complaint as a Moment of Truth

Tanggal:
27 Februari 2008
Pk. 13.30-17.00

Tempat kursus:
Hotel Ibis Slipi
Jakarta Barat

BIAYA:
Rp 500.000/peserta
Rp 1.350.000/ 3 orang dari perusahaan yang sama
Rp 2.000.000/ 5 orang dari perusahaan yang sama
Biaya sudah termasuk materi ,Sertifikat dan coffee break

Apa yang akan Anda Pelajari:
Bagaimana mengenal jenis keluhan pelanggan
Bagaimana menangani pelanggan yang kecewa dan marah
Bagaimana memanfaatkan moment of truth dari kemarahan pelanggan Anda
Role Play & Case Study

Facilitator:
Yohana Purnama Dharmawan

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