Effective Customer Service Skills

Tanggal
26 Maret 2010

Jam Pelaksanaan
08.30 – 17.00 WIB

Tempat
Arthaloka Building 11th Floor, Suite 1108
Jl. Jenderal Sudirman 2
Jakarta 10220

Pembicara / Fasilitator
Carlina Agnes Patuwo
Lina holds a bachelor degree of secretarial science of Tarakanita Academy in Jakarta. After 28 years experience in Secretarial, Human Resources, Training, Management and Consultancy fields, Lina decided to concentrate in management consulting business. She set up and established her own business, PT. CHOICE MANAGEMENT CONSULTANTS in year 2005. Currently, Lina is an acknowledged facilitator in the area of personal effectiveness, services, communication skills, management development, recruitment, HR and Training, secretarial and office administration, public speaking, and personal branding since year 1999.

Harga
Rp. 1,250,000,- / person
Rp. 975,000.- / person for 2 or more persons
Maximum 10 participants in 1 class.

Latar Belakang
This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.

OBJECTIVES:
The objective of this customer service training program is to provide each participant with a basic understanding about customer service and how one goes about providing good customer service.

TYPICAL AGENDA:
· What is Customer Service
· Use of Language
· The Art of Asking Questions
· Your customer Service Attitude
· How to achieve Customer Satisfaction
· Understanding Customer Expectations

Wajib diikuti oleh :
Sales People, Customer Service Representatives, Front-liners, Receptionists, Telephone Operators and anyone in a customer focused position.

Registrasi Tidak Mengikat

1. Nama/Your Name(required)
2. Email(valid email required)
3. Nama Perusahaan(required)
4. Jabatan(required)
5. Telp Kantor(required)
6. Fax
7. No HP(required)
8. PIN BB
9. Pesan
10. Jumlah peserta yang ikut
11. Jenis pembayaran (transfer atau cash)
12. Kirim salinan formulir ini ke saya

 

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Di akses dari kata kunci : training carlina agnes patuwo

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TAG
Carlina Agnes Patuwo, Customer Expectations, Customer Satisfaction, customer Service Attitude, Effective Customer Service Skills


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Diposting tgl : March 3rd, 2010 | Sudah dibaca 587 kali.

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