Tanggal
15 October 2008
From 08.30 – 17.00

Tempat
Choice Learning Center
jakarta

Pembicara / Fasilitator
ANTON KARYA
Holds a Bachelor Degree in IT from Bina Nusantara University , Jakarta . He had more than 12 Years experienced in Sales Fields and still keep in going to do what he love to do, SALES, in order to give an ALWAYS FRESH experiences to share. He also loves to share all of his experiences and knowledge of RELATIONSHIP, LEADERSHIP, SALESMANSHIP and MOTIVATION from his deepest heart, and still doing it since year 2004. Currently, Anton is a partner and trainer of Choice Management Consultants.

Harga
Rp. 875,000,- / person

The Training Suits
Anybody who works in a sales and customer care environment,

Training Benefits
· Understanding the need to be pro-active in customer care
· A personally developed script to approach customers regarding service levels
· Well rehearsed answers to complaints and compliments
· How to turn complaints and compliments into more business

Training Timetable

08:30 - 09:15 Registration & Course Objectives
09.15 - 10:00 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)
10:00 – 10.15 Coffee Break
10:15 - 11:00 What do we Need to Know Before Making Contact and Developing Questions
11:00 - 11:45 Objection Handling
11:45 - 12:00 Role Plays
12:00 - 13:00 Lunch Break
13:00 - 13:30 Role Plays (continued)
13:30 - 14:15 Customer Care Role Plays in Groups
14:15 – 15.00 Developing Best Practice
15:00 – 15.15 Coffee Break
15:15 - 16:00 Dealing with Complaints and Achieving Excellent Customer Care
16:00 - 16:45 Role Plays
16:45 - 17:00 Summary & Action Plans Agreed

Kode : CMC017

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