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Judul Seminar :

CUSTOMER RETENTION STRATEGY

CUSTOMER RETENTION STRATEGY

Tanggal
15-16 Februari 2010

Jam pelaksanaan
08.00-16.00 WIB

Tempat
Hotel Atlet Century, Jakarta Selatan

Facilitator
Dra. Psi. Ani Wijaya, MM
Glenn J. Sompie, SE. MM. MA

Harga
Rp 2.750.000,-/ person
(Inc : Seminar kit, Certificate, Lunch, Snack)

Materi :
Konsep dasar strategi mempertahankan pelanggan
Pemasaran transaksional dan relasional serta tangga loyalitas
Nilai pelanggan sepanjang hayat, sistem informasi dan data pelanggan
Umpan balik dan mengembangkan usaha mempertahankan pelanggan
Upaya pemulihan hubungan dengan pelanggan

Wajib diikuti oleh
Manajer & Supervisor Pemasaran atau staff

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TAG
CUSTOMER RETENTION STRATEGY, Konsep dasar strategi mempertahankan pelanggan, Upaya pemulihan hubungan dengan pelanggan


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