Communications Skills For Customer Service
Communications Skills For Customer Service
Tanggal
Kamis, 31 Mei 2012
Jam Pelaksanaan
09.00 – 17.00 WIB
Tempat:
Graha Mustika Ratu Lt 6
Jln. Gatot Subroto Kav.74-75
Jakarta 12870
Pembicara / Fasilitator
Dra.Kussusanti MSi
Harga
RP. 1.400.000,-
nett/orang/program
include: handout materi, sertifikat, coffee break, 1x lunch
Diskon 10% untuk pendaftaran seminggu sebelum training ATAU Pendaftaran minimal 3 orang Rp. 1.100.000/orang.
Materi bahasan:
- Pengertian Interpersonal Communications Skill
- Powerfull listening
- Kemauan mendengarkan (violition)
- Memperhatikan (attending): active listening
- Memahami (understanding): persepsi, hambatan untuk memahami, mengajukan pertanyaan
- Mengingat (memory)
- Memberi tanggapan (responding): memberi saran, defensive & supportive behaviour, memberi umpan balik (feedback)
- Berkomunikasi secara lugas (assertiveness) kepada pelanggan
- Perbedaan assertive, pasif, dan agresif
- Menghargai (appreciation)
- Mengajukan pertanyaan, Percaya diri, Memberi saran
- Pilihan kata yang tepat
- Keterampilan berkomunikasi dalam menghadapi keluhan pelanggan
- Berkomunikasi dengan pelanggan melalui telepon.
Target peserta:
Petugas pelayanan pelanggan dan karyawan lain yang banyak/harus berkomunikasi dengan pelanggan.
cforms contact form by delicious:days
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TAG
communication skills for customer service, Communications Skills For Customer Service, customer service training, training customer service
Navigasi Jadwal
Diposting tgl : June 25th, 2009 | Sudah dibaca 694 kali.















