Certified Quality Assurance
Certified Quality Assurance
Tanggal
23 – 25 November 2010
Jam Pelaksanaan
09:00 – 17:00 WIB
Tempat
The Aryaduta Hotel, Semanggi
Jakarta
Pembicara / Fasilitator
Kamesh (Kama Neson) Ganeson
Senior Country Manager, ECC International.A Six Sigma Black Belt, Kamesh is a highly sought-after speaker on various topics covering quality, productivity, management systems implementation and new strategy development initiatives, Kamesh’s experience ranges from working in the manufacturing industry for more than a decade to helping a number of multinational IT / ITES companies implement various management systems and best practices.
Harga
Rp 5.500.000 per person
Including : lunch, coffee break, training materials, course certificate, white papers, and other freebies in the seminar kit dan Sudah termasuk sertifikat
Materi
Module 1: Principles of Quality Management
* Quality basics
* Evolution of quality
* Quality and ethics
* Quality gurus
* Quality and the world market
Module 2: QM Frameworks and Models
* International standards and best practices
* EFQM Model
* MBNQA Model
* Deming’s Model
* Quality theories and philosophies
* Other quality methodologies
Module 3: QM Management Tools
* Basic seven QC tools
* Process management approach
* Statistical tools
* Measurement – assessment and metrics
* Continuous improvement tools
Module 4: Customer Focused Organization
* Customer identification and segmentation
* Customer relationship management and commitment
* Customer communication
* Customer requirements analysis
* Customer service and complaints management
Module 5: Quality in Manufacturing Industries
* Quality function deployment
* Quality operations and process management
* Product liability
* Process, tools and techniques
* Inspection and sampling methods
Module 6: Quality in service industries
* TQM and the Quality Niche for service
* Customer Delight – challenges and path forward in service
* Lean Six Sigma – concept and practice for service industries
* Quality Service and Moments of Truth
* Standards of Excellence – Baldrige Award – The Ritz Carlton Experience
Module 7: QM in IT/ITES Industries
* Approaches to quality
* Quality in software development
* Quality in IT service management
* Models and assessment fundamentals
Module 8: Quality Professionals
* Developing a quality culture
* Employee involvement and empowerment
* Quality and life
* Quality careers
Wajib diikuti oleh
QMR
· Department Heads
· Operation Managers
· Project Managers
· Department Heads
· Team Leaders
cforms contact form by delicious:days
Di akses dari kata kunci : pelatihan six sigma black belt 2012, quality assurance seminar, seminar Quality control di jakarta, training and certified quality assurance, training it quality assurance 
Event lainnya :
- Managing Quality Assurance for Business Excellence Managing Quality Assurance for Business Excellence Tanggal 2 – 3...
- Six Sigma Quality Six Sigma Quality Tanggal : 13-14 Februari 2012 12-13 Maret...
- MANAGING QUALITY CONTROL & QUALITY ASSURANCE MANAGING QUALITY CONTROL & QUALITY ASSURANCE Tanggal Selasa & Rabu,...
TAG
Certified Quality Assurance, Customer Focused Organization, Principles of Quality Management, QM Frameworks and Models, QM Management Tools, Quality in service industries, Quality Professionals, TQM and the Quality Niche for service
Navigasi Jadwal
Diposting tgl : July 23rd, 2010 | Sudah dibaca 1852 kali.
