CERTIFICATION PROGRAM: ITIL v3 Foundation Certification Program
CERTIFICATION PROGRAM: ITIL v3 Foundation Certification Program
Date
15-17 Februari 2010
Time
09.00-17.00
Place
The Ritz Carlton
Mega Kuningan
Jakarta
Investment
IDR 9,000,000
Why ITIL V3
ITIL (IT Infrastructure Library) is a collection of best practices for the management and delivery of IT services and IT infrastructure. These best practices cover all the key Service Management and Service Delivery processes, and recommend the concept of a Service Desk that is designed to improve the function of the conventional Help Desk.
The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Course OverviewThis interesting and dynamic 3 day course introduces attendees to the lifecycle of managing IT services in order to meet business expectations. Aside from an engaging case study based approach to learning the ITIL best practice, this course also enables the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate and Manager level training courses.
This course introduces the learners to ITIL, IT Service Management (ITSM), and the key processes that are part of the ITIL Best Practices framework. The ITIL Foundation course uses a combination of excellent delivery from experienced ITSM practitioners and trainers and a virtual case study VESMTM to simulate an actual scenario and introduce learners to key ITIL processes. The result of this course is high knowledge retention, enhanced learning impact and a certified knowledgeable ITSM practitioner.
Learning Outcomes
At the end of the training, participants are expected to:
- Identify and appreciate the various ITIL processes involved in IT Service Management
- Learn the key business benefits of these processes and how to integrate them into your organization’s IT services model
- Gain insights into the synergy between organizational IT and the overall business•Learn ITSM concepts via an exciting and interactive simulation and practical case studie for easy implementation in the future
- Obtain the “Foundation Certificate in IT Service Management”
Course Structure
A combination of lectures, exercises and case studies
Outline
1. Service Management as a Practice
2. ITIL and ITIL Best Practices – An Overview
3. The Service Lifecycle
4. Key Principles and Models
5. Key Processes and Functions
•Service Strategy
•Service Design
•Service Transition
•Service Operation
•Continual Service Improvement
6. Functions
7. Roles and Responsibilities
8. Exercises and Case Studies
9. Exam Review and Mock Exam
Who Should Attend
•IT Managers
•IT Consultants
•IT Support Personnel
•Key Business Users
•All personnel responsible for delivery of IT services in the Organization
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Certification Program ITIL, ITIL v3, ITIL v3 Foundation, seminar ITIL, trainig ITIL
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