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	<title>Informasi Seminar Workshop Training Info Seminar &#124; Informasi Training &#187; Customer Satisfaction</title>
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	<link>http://informasi-seminar.com</link>
	<description>Website informasi seminar dan jadwal informasi training</description>
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		<title>Customer Relationship Management</title>
		<link>http://informasi-seminar.com/customer-relationship-management/</link>
		<comments>http://informasi-seminar.com/customer-relationship-management/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 05:22:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Yogyakarta]]></category>
		<category><![CDATA[Analysing and forming CRM task forces]]></category>
		<category><![CDATA[CRM training]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[CUSTOMER RELATIONSHIP MANAGEMENT]]></category>

		<guid isPermaLink="false">http://informasi-seminar.com/?p=32947</guid>
		<description><![CDATA[Customer Relationship Management Tanggal 17-19 April 2012 Pukul 08.00 – 16.00 WIB Tempat Wisma MM UGM Yogyakarta Hotel berbintang di Yogya ( Grand Aston/Ibis/ Phonix/ MM UGM ) DESKRIPSI Ditengah-tengah persaingan berbagai bisnis/industri jasa yang semakin ketat, dan disertai dengan loyalitas pelanggan cenderung memudar, perusahaan harus menata ulang proses bisnis dan  merubah paradigma dalam melayani [...]
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</ol>]]></description>
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		</item>
		<item>
		<title>Service Recovery : Create Loyal Customers For Life</title>
		<link>http://informasi-seminar.com/service-recovery-create-loyal-customers-for-life/</link>
		<comments>http://informasi-seminar.com/service-recovery-create-loyal-customers-for-life/#comments</comments>
		<pubDate>Fri, 13 Jan 2012 01:50:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Bandung]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Create Loyal Customers For Life]]></category>
		<category><![CDATA[Creating Customer satisfaction]]></category>
		<category><![CDATA[Solving the Customer problem]]></category>
		<category><![CDATA[Wonderful Service]]></category>

		<guid isPermaLink="false">http://informasi-seminar.com/?p=32758</guid>
		<description><![CDATA[Service Recovery : Create Loyal Customers For Life Tanggal 20 – 22 February 2012 14 – 16 Mei 2012 03 – 05 September 2012 12 – 14 November 2012 Tempat Hotel Golden Flower Bandung Materi Training 1. WHY IS SERVICE RECOVERY SO IMPORTANT ? OBJECTIVES IN THIS SESSION: Because this Topic will tell you about [...]
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service Skill</title>
		<link>http://informasi-seminar.com/customer-service-skill/</link>
		<comments>http://informasi-seminar.com/customer-service-skill/#comments</comments>
		<pubDate>Wed, 30 Nov 2011 03:55:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Skills]]></category>
		<category><![CDATA[Softskill]]></category>
		<category><![CDATA[CUSTOMER SERVICE SKILL]]></category>
		<category><![CDATA[Kebutuhan pelanggan]]></category>
		<category><![CDATA[Memotivasi pelanggan]]></category>
		<category><![CDATA[Mengenali Pelanggan]]></category>
		<category><![CDATA[Problem solving dalam service quality gap]]></category>

		<guid isPermaLink="false">http://informasi-seminar.com/?p=31203</guid>
		<description><![CDATA[Customer Service Skill Tanggal 28 Desember 2011 17 Januari 2012 Pukul 09.00 – 16.0 WIB Tempat Estubizi Business Center Setiabudi Building 2 Lantai 1 Jl.HR.Rasuna Said ,Kuningan Jakarta Selatan Seminar/Conference Description : Pelayanan pelanggan yang unggul menjadi salah satu keunggulan kompetitif perusahaan dalam upaya mempertahankan pelanggan. Makin ketatnya persaingan bisnis membuat para membuat para pelaku [...]
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		<item>
		<title>Training Customer Service Excellent</title>
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		<pubDate>Tue, 22 Nov 2011 06:27:27 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Yogyakarta]]></category>
		<category><![CDATA[customer service excellent]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[training customer excellent Yogyakarta]]></category>
		<category><![CDATA[Training Customer Service Excellent]]></category>

		<guid isPermaLink="false">http://informasi-seminar.com/?p=30808</guid>
		<description><![CDATA[Training Customer Service Excellent Tanggal 29 Nov-01 Desember 2011 Jam Pelaksanaan 09 &#8211; 16.00 WIB Tempat Wisma MM UGM Yogyakarta DESKRIPSI Salah satu kunci sukses dari keberhasilan dalam meningkatkan penjualan adalah dengan berinteraksi dan menjalin hubungan baik dengan customer, dengan cara memberikan pelayanan yang memuaskan. Dengan berinteraksi dapat membangun kesempatan untuk mempromosikan produk, layanan dan [...]
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		</item>
		<item>
		<title>MELAKUKAN EVALUASI TERHADAP IMPLEMENTASI SERVICE EXCELLENCE PERUSAHAAN: MELAKUKAN PENILAIAN SECARA PERIODIK DAN TERENCANA</title>
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		<pubDate>Wed, 02 Nov 2011 09:17:12 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Bandung]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Dasar Pelaksanaan Evaluasi]]></category>
		<category><![CDATA[konsultan service excellence]]></category>
		<category><![CDATA[Pengembangan layanan]]></category>
		<category><![CDATA[training bandung service excellent]]></category>
		<category><![CDATA[training jakarta servic excellent]]></category>
		<category><![CDATA[training service excellent]]></category>

		<guid isPermaLink="false">http://informasi-seminar.com/?p=29923</guid>
		<description><![CDATA[MELAKUKAN EVALUASI TERHADAP IMPLEMENTASI SERVICE EXCELLENCE PERUSAHAAN: MELAKUKAN PENILAIAN SECARA PERIODIK DAN TERENCANA Tanggal 29 November 2011 Jakarta 1 Desember 2011 Bandung Jam Pelaksanaan 09.00 sd 17.00 Tempat Ibis Tamarin, Jakarta Aston Braga, Bandung Biaya Rp. 1.450.000 Sudah termasuk coffee break, lunch, sertifikat dan modul Tujuan Pelatihan: Memberikan pemahaman dan keterampilan bagi para peserta untuk [...]
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		<item>
		<title>EFFECTIVE SERVICE EXCELLENCE STRATEGY</title>
		<link>http://informasi-seminar.com/effective-service-excellence-strategy/</link>
		<comments>http://informasi-seminar.com/effective-service-excellence-strategy/#comments</comments>
		<pubDate>Mon, 24 Oct 2011 10:21:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Bandung]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Skills]]></category>
		<category><![CDATA[Softskill]]></category>
		<category><![CDATA[effective service excellence strategy]]></category>
		<category><![CDATA[kunci sukses perusahaan dengan service excellent terbaik]]></category>
		<category><![CDATA[Pelatihan Trainer]]></category>
		<category><![CDATA[pembicara service excellent]]></category>
		<category><![CDATA[Service Excellent]]></category>
		<category><![CDATA[training bandung]]></category>
		<category><![CDATA[training service excellent]]></category>

		<guid isPermaLink="false">http://informasi-seminar.com/?p=29766</guid>
		<description><![CDATA[EFFECTIVE SERVICE EXCELLENCE STRATEGY Tanggal 16 – 17 November 2011 24 – 25 November 2011 (BANDUNG) Waktu Pelaksanaan 09.00 sd 16.00 wib Tempat Hotel Ibis Tamarin Jakarta Hotel Aston Braga Bandung INVESTASI: Rp. 3.000.000 /peserta Biaya ini sudah termasuk: Modul (hard copy dan CD), coffee break dan makan siang selama pelatihan,sertifikat. Biaya tidak termasuk: Penginapan [...]
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		<item>
		<title>Winning and Keeping your Customer</title>
		<link>http://informasi-seminar.com/winning-and-keeping-your-customer/</link>
		<comments>http://informasi-seminar.com/winning-and-keeping-your-customer/#comments</comments>
		<pubDate>Wed, 19 Oct 2011 03:10:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Dasar-dasar Customer Service]]></category>
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		<category><![CDATA[seminar Customer satisfaction]]></category>
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		<guid isPermaLink="false">http://informasi-seminar.com/?p=29681</guid>
		<description><![CDATA[Winning and Keeping your Customer Tanggal 28 – 29 November 2011 5-6 Januari 2012 28-29 Maret 2012 30-31 Mei 2012 30-31 Juli 2012 17-18 Oktober 2012 10-11 Desember 2012 Waktu Penyelenggaraan 09.00 – 16.00 WIB Tempat Pelaksanaan Gedung Ariobimo Sentral 4th Floor Jl. HR. Rasuna Said Kav X-2 No. 5, Jakarta 12950 Trainer Fifi M.P [...]
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		<link>http://informasi-seminar.com/consumer-behavior-building-marketing-strategy/</link>
		<comments>http://informasi-seminar.com/consumer-behavior-building-marketing-strategy/#comments</comments>
		<pubDate>Tue, 11 Oct 2011 07:58:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
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		<category><![CDATA[Building Marketing Strategy]]></category>
		<category><![CDATA[CONSUMER BEHAVIOR Building Marketing Strategy]]></category>
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		<guid isPermaLink="false">http://informasi-seminar.com/?p=29481</guid>
		<description><![CDATA[Consumer Behavior Building Marketing Strategy Tanggal 17-18 November 2011 Waktu Pelaksanaan 09.00 – 17.00 WIB Tempat HARRIS Hotel Tebet Jl. Dr. Saharjo no.191 Jakarta 12960. Biaya Investasi Rp. 2,400,000,/trainee (sebelum 28 Oktober 2011) Rp.2,800,000,/trainee Rp.2,300,000.(Lebih dari 3 peserta dalam 1 perusahaan) Instruktur Training Oten Prabowo Education - MBA &#8211; Monash University - Mechanical Engineer &#8211; [...]
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		<comments>http://informasi-seminar.com/lead-a-service-team/#comments</comments>
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		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
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		<category><![CDATA[training service excellence]]></category>
		<category><![CDATA[Wani Sabu]]></category>
		<category><![CDATA[Wardhani Soedjono]]></category>

		<guid isPermaLink="false">http://informasi-seminar.com/?p=28877</guid>
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		<comments>http://informasi-seminar.com/customer-satisfaction/#comments</comments>
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		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
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		<link>http://informasi-seminar.com/professional-building-and-manage-contact-center-for-your-customers/</link>
		<comments>http://informasi-seminar.com/professional-building-and-manage-contact-center-for-your-customers/#comments</comments>
		<pubDate>Thu, 18 Aug 2011 01:39:51 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
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		<category><![CDATA[PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS]]></category>
		<category><![CDATA[QUALITY ASSURANCE]]></category>
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		<guid isPermaLink="false">http://informasi-seminar.com/?p=27976</guid>
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		<item>
		<title>MANAGING SERVICES</title>
		<link>http://informasi-seminar.com/managing-services/</link>
		<comments>http://informasi-seminar.com/managing-services/#comments</comments>
		<pubDate>Wed, 27 Jul 2011 06:39:55 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
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		<category><![CDATA[Managing Customer Service]]></category>
		<category><![CDATA[managing service]]></category>
		<category><![CDATA[MANAGING SERVICES]]></category>
		<category><![CDATA[training Managing Customer Service]]></category>

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Kosong]]></description>
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		<title>Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE Implementation)</title>
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		<pubDate>Sat, 16 Jul 2011 01:37:24 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
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		<category><![CDATA[Service Excellence PLUS]]></category>
		<category><![CDATA[Sikap Pelayanan Prima]]></category>
		<category><![CDATA[training service excellent]]></category>

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		<description><![CDATA[Service Excellence PLUS (On Becoming EFFECTIVE PEOPLE for SERVICE EXCELLENCE Implementation) Tanggal 29-30 Maret 2012 Tempat Epicentrum Walk Kuningan Jakarta 12960 Manfaat Pelatihan Pelatihan ini dirancang khusus selain untuk meningkatkan pelayanan juga untuk membangkitkan “The Sleeping Giant” guna meraih kesuksesan dengan meningkatkan kompetensi, menggali potensi, membakar motivasi dan mengembangkan pola pikir, tutur kata, sikap &#38; [...]
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		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
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		<dc:creator>admin</dc:creator>
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		<item>
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		<link>http://informasi-seminar.com/training-customer-service-excellence-strategy/</link>
		<comments>http://informasi-seminar.com/training-customer-service-excellence-strategy/#comments</comments>
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		<dc:creator>admin</dc:creator>
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		<category><![CDATA[CUSTOMER SERVICE EXCELLENCE STRATEGY]]></category>
		<category><![CDATA[customer service excellent strategy]]></category>
		<category><![CDATA[customer service training]]></category>

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		<description><![CDATA[Training Customer Service Excellence Strategy Tanggal 6-9 Februari 2012 18-21 Juni 2012 22-25 Oktober 2012 Tempat Hotel Golden Flower Bandung PENDAHULUAN : Sebuah hasil kajian yang sangat menarik adalah apa yang dilakukan oleh  Hill, Bierly &#38; Mac Dougal (1999) yang menyebutkan bahwa, ada hubungan yang sangat signifikans antara layanan sebuah perusahaan dengan loyalitas pelanggan. Kajian [...]
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		</item>
		<item>
		<title>Formulation Professional For Customer Service</title>
		<link>http://informasi-seminar.com/formulation-professional-for-customer-service/</link>
		<comments>http://informasi-seminar.com/formulation-professional-for-customer-service/#comments</comments>
		<pubDate>Tue, 31 May 2011 07:55:58 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Formulation Professional For Customer Service]]></category>

		<guid isPermaLink="false">http://informasi-seminar.com/?p=25629</guid>
		<description><![CDATA[Formulation Professional For Customer Service Tanggal 13 Oktober 2011 Jam Pelaksanaan 09.00-17.00 wib Tempat : Hotel atau Business Center di Jakarta Investasi Rp. 1.750.000,- termasuk materi hand-out dan CD modul, 2x coffee break, makan siang dan sertifikat Pendahuluan The customer service are critical factor for companies since they are the first contact to the companies [...]
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		<link>http://informasi-seminar.com/survey-technique-for-customer/</link>
		<comments>http://informasi-seminar.com/survey-technique-for-customer/#comments</comments>
		<pubDate>Thu, 12 May 2011 09:07:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
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		<category><![CDATA[Faktor penentu kepuasan pelanggan]]></category>
		<category><![CDATA[Lisa Nuryanti]]></category>
		<category><![CDATA[SURVEY TECHNIQUE FOR CUSTOMER]]></category>
		<category><![CDATA[Tujuan survey pelanggan]]></category>

		<guid isPermaLink="false">http://informasi-seminar.com/?p=24926</guid>
		<description><![CDATA[SURVEY TECHNIQUE FOR CUSTOMER Tanggal 23 Mei 2011, Pukul &#124; 09.00 – 16.00 WIB &#124; Estubizi Business Center Tujuan Pengajaran : Memberikan pelatihan selama 1 ( satu ) hari untuk mempelajari konsep-konsep Customer Satisfaction, dan teknik-teknik pengukurannya sehingga peserta diharapkan dapat: Memahami konsep-konsep Customer Satisfaction, Gap Analysis dan Cycle of Service. Mengetahui teknik-teknik pengukuran Customer [...]
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		<pubDate>Mon, 25 Apr 2011 09:23:14 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Customer Satisfaction]]></category>
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		<category><![CDATA[customer service excellent]]></category>
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		<category><![CDATA[Etiquettes in Customer Service]]></category>
		<category><![CDATA[handling complaint]]></category>
		<category><![CDATA[Understanding the customer]]></category>

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		<description><![CDATA[Customer Service Excellent Tanggal 5-6 Mei 2011 Jam Pelaksanaan 08.00-16.00 Tempat Hotel Amaris Bandung Jl Cihampelas No 171 Bandung. Pembicara / Fasilitator Muhammad Isman, SE, CH, NLP Merupakan motivator sekaligus trainer bersertifikasi nasional yang aktif memberikan berbagai pelatihan kepemimpinan, pengembangan kepribadian, SDM dan organisasi di banyak perusahaan BUMN dan swasta nasional. Pengalamannya sebagai praktisi bidang [...]
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