Basic Telecommunication PABX
Basic Telecommunication PABX
Tanggal
9-11 Januari 2012
2-4 April 2012
2-4 Juli 2012
1-3 Oktober 2012
TRAINING DURATION
3 hari
Jam Pelaksanaan
08.30 – 16.00 WIB
TEMPAT
Hotel Golden Flower, Bandung
Pembicara / Fasilitator
Dr. Ir. Ian Josef Matheus Edward, MT
Dr. Ir. Ian Josef Matheus Edward, MT adalah praktisi IT semenjak tahun 1993, seorang dosen Teknik Elektro ITB yang menamatkan gelar Doktornya di Manajemen Telekomunikasi Teknik Elektro Universitas Indonesia. Beliau juga seorang Project Manager riset bersama pengembangan system radio non line of sight untuk daerah rural RDC Telkom, Project Manager Konsultasi radio Trunking untuk Oil Company, Team Wind Energy, Telemetry and Telecommunication Systems – International Project, Dubai dan India juga Team Telecommunication System Project Laos. Beliau adalah penanggung jawab pelatihan IT Untuk Pertamina, Bank Indonesia, BRI dan Exelcomindo.
Harga
- Rp 5.250.000/peserta (bayar penuh) atau
- Rp 5.000.000/peserta (early bird, yang membayar 1 Minggu sebelum pelaksanaan) atau
- Rp 4.750.000/peserta (peserta bergroup yang terdiri dari 3 peserta atau lebih dari 1 perusahaan yang sama)
FACILITIES FOR PARTICIPANTS:
- Training Module
- Training CD contains training material
- For practice session : All softwares related to this training is supplied and installed to participants’ laptop/notebook by team / instructor
- Certificate
- Stationeries: NoteBook and Ballpoint
- T-Shirt
- Bag or backpackers
- Training Photo
- Training room with full AC facilities and multimedia
- Once lunch and twice coffeebreak every day of training
- Qualified and experienced instructor
- Transportation for participants from hotel of participants to/from hotel of training (if minimal number of participants from one company is 4 persons)
TRAINING OBJECTIVE :
- Mempelajari dasar dari sistem PBX (arsitektur dan teknologi)
- Memahami sistem IP-PBX (arsitektur dan teknologi). Dibandingkan dengan sistem yang baru seperti: Cisco System Avvid IP Telephony Systems dengan sistem IP-PBX dari vendor lain
- Menggali keunggulan dan keandalan dari suatu switching PBX
- Mereduksi ketergantungan dari suatu sistem vendor dan konsultan untuk mengevaluasi dan memilih sistem PBX
- Mengenali kemampuan unjuk kerja dari sistem PBX: desktop communications, call distribution management, networking, dan messaging
- Menggali kemampuan sistem PBX dalam masalah mobile communication, multimedia applications dan broadband networking
WHO SHOULD ATTEND?
Pelatihan dirancang untuk manager, analis, technical support dan yang bertanggung jawab terhadap evaluasi system telekomunikasi. Dan akan memberikan suatu nilai tambah yang besar bagi konsultan, implementor dan user dalam memilih system switching.
TRAINING MATERIAL OUTLINE :
- Pendahuluan PBX system
- Definisi Sistem PBX
- Evolusi Digital PBX
- Menuju sistem IP-PBX
- Teknologi PBX
- Pendahuluan (Elemen Hardware PBX, Elemen Software PBX)
- Perencanaan Switching Network (Fundamental – TDM/PCM circuit switching, Fundamental – IP packet switching, Topologi Sistem Switching)
- Analisis Trafik (Circuit Switched Station Traffic – CSS ratings, IP LAN/WAN QOS Issues, Trunk Traffic Engineering – Erlang Calculation)
- Perencanaan Call Processing PBX (Topologi Elemen Sistem Processing Tradisional, Kapasitas – Busy hour call processing)
- IP-PBX Call Control Issues (H.323, SIP)
- Pertimbangan Rancangan System Cabinet
- Circuit Cards (System, Service, Support)
- Analisis Ukuran Sistem PBX
- Wiring/cabling Fundamentals
- Equipment Room dan Lingkungan
- PBX Terminal Equipment
- Station User Terminals (Desktop telephones, analog, digital, IP, Softphones, Mobile phones)
- Terminal Options, Attendant Position
- Fundamental Call Processing
- PBX Multi-Premises Networking
- ACD-Based Call Centers
- ACD Basics
- Call Center Designs
- ACD Terminology
- Call screening/ routing/ Distribution
- MIS Reports
- Advanced Call Center Concepts
- Agent Skills
- Networking
- Call Blending
- E-Commerce Webcenter Integration
- Computer Telephony Integration
- CTI Fundamentals
- Message Commands/ Links
- CTI Applications, Desktop PC Telephony
- Mobile Communications
- Wireless PBX Options
- Integrated Cellular Options
- Mobile Communication Issues (Pricing, Traffic, System Integration)
- System Management
- Maintenance/Diagnostics Systems
- System Administration
- Fault Management
- CDR/Call Accounting
- Security Issues
- System Evaluation and Vendor Screening Topics
- RFP Considerations
- Application Issues
- PBX Information Sources
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TAG
PABX, PBX Terminal Equipment, Pelatihan PABX 2011, Pelatihan PABX Bandung, Pelatihan PABX Jakarta, Pendahuluan PBX system, seminar PABX, System Evaluation and Vendor Screening Topics, System Management, Teknologi PBX, training PABX, Wireless PBX Options
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